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Service Desk Support

Service Desk Support

NIS provides Tier I, and Tier II end-user support to include call center/service desk operations, resolution of mobile device, laptop and desktop issues and requests; operating systems, application management and device configuration. Our Tier III support involves advanced systems and network administration, access control, documentation, training and reporting.  Our service desk personnel help to solve issues as routine as password resets or as complex as remote problem resolution. We leverage industry best practices including Information Technology Infrastructure Library (ITIL) and the Help Desk Institute (HDI) to identify and quickly resolve recurring issues, implement technological improvements while driving down the number of incidents, and reduce user downtime.

Desktop Support Services

NIS’ desktop support ensures our client’s hardware and software systems are current and operational. Our personnel provide software upgrades, changes, and patches to keep user systems current and running smoothly. Our hardware support includes data transfer, system replacement and re-imaging, and diagnosis and repair for mobile devices, laptops, desktops, and related equipment.