IT Operations has become synonymous with helpdesk operations as nearly all users rely on IT systems to get their work done. It is essential that these IT operations work smoothly so staff can focus on fulfilling their mission
IT Operations has become synonymous with helpdesk operations as nearly all users rely on IT systems to get their work done. It is essential that these IT operations work smoothly so staff can focus on fulfilling their mission. NIS provides comprehensive IT Operations support services to optimize our customers’ IT operations, rapidly solve their users’ day-to-day IT issues, and evolve the IT operations to stay current. We use industry best practices, including ITIL/ITSM, to provide optimal IT support. We provide IT Enterprise Service Desk support to resolve user problems remotely in an efficient, scalable, and cost-effective manner as well as touch labor support for users in the field. Our staff have expertise with many ITSM products including Remedy and ServiceNow. Our comprehensive IT Operations services include: